At JAI we take your privacy seriously. This policy explains what data we collect, why we collect it, and how we keep it safe. By using our services you agree to the terms below.
1. Who We Are
JAI Roadside Assistance ("JAI", "we", "our") is a roadside assistance service operating in the Kingdom of Saudi Arabia. This Privacy Policy explains how we collect, use, share, and protect your personal data when you use our mobile application or website.
2. Data We Collect
We collect the following categories of personal data: (a) Identity & Contact — your name, mobile phone number, and email address provided during registration; (b) Vehicle — make, model, year, colour, and licence plate of your registered vehicle(s); (c) Location — GPS coordinates at the time of a service request, updated in real time until the technician arrives; (d) Payment — transaction reference numbers and plan details processed via Moyasar. We do not store full card numbers; (e) Usage — in-app actions, service history, and ratings you submit.
3. How We Use Your Data
Your data is used exclusively to: (a) dispatch the nearest available technician to your location; (b) communicate service status updates via SMS or push notifications; (c) process membership payments and issue transaction records; (d) calculate and display your rewards points and membership tier; (e) improve service quality through aggregated, anonymised analytics.
4. Third-Party Services
To deliver our service we share limited data with the following trusted processors: Moyasar (payment processing — name, email, card token); Taqnyat (OTP SMS delivery — phone number only); Twilio (fallback SMS — phone number only); Google Maps / Nominatim (map display and address lookup — coordinates only, no account linkage). Each processor is contractually bound to use your data only for the specified purpose.
5. Data Retention
We retain your personal data for as long as your account is active and for up to 12 months after deletion, to comply with applicable legal obligations and resolve disputes. Location data collected during a service call is purged within 30 days of the service completion. Payment transaction references are retained for 5 years as required by Saudi financial regulations.
6. Your Rights
You have the right to: (a) access a copy of the personal data we hold about you; (b) request correction of inaccurate data; (c) request deletion of your account and all associated personal data; (d) withdraw consent for marketing communications at any time. To exercise any of these rights, contact us via the details in Section 8.
7. Data Security
We apply industry-standard security measures including TLS encryption in transit, hashed credentials at rest, and role-based access controls. No method of transmission over the Internet is 100% secure; however, we are committed to protecting your data using commercially reasonable means.
8. Contact Us
For privacy-related requests or questions, contact the JAI Data Protection team via WhatsApp at +966 55 561 6449 or by email at privacy@jaiksa.com. We will respond within 10 business days.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via SMS to your registered number at least 14 days before taking effect. Continued use of the app after the effective date constitutes acceptance of the revised policy.
For privacy questions, contact us via WhatsApp:
+966 55 561 6449To request deletion of your account and all personal data:
→Account Deletion Request Form